freshdesk-chat

It has been one month since Planned Growth Agents have started using our new support portal, and we couldn’t be more excited at how fast and simple the conversion has been. Besides the easy to navigate dashboard, our agents appreciate the ability to communicate with our clients. Among the many communication features that the PG Support Portal utilizes, one of the most helpful tools is the ability to chat with Customer Service Agents in real time.
Continue reading Chat Request from Website or Dashboard

freshdesksmall-getting-to-know-your-dashboardHow, exactly, do you make sure your ever-expanding customer base is being treated properly? Planned Growth is taking care of this fundamental challenge of business growth with the addition of an amazing support solution: our very own support portal.

Planned Growth’s Support Portal is an incredibly innovative idea that has blossomed into something huge! It helps us plan your online business growth through a customer support solution that remains unchallenged to date. Our support portal makes communication about projects easier than ever with an intuitive dashboard with extremely useful features.
Continue reading How a Ticketing System is Used to Better Serve Customers

freshdesk-ticketing-systemcreate-support-accountThe process is pretty straight forward: Projects are created as tickets, and tickets are assigned to agents. As a Planned Growth Client, you have complete access to your dashboard. This means you can view every step of every project. But even more useful is the ability to communicate with both individual agents and groups at any time on any project. This cuts down on confusion and keeps everybody focused on the same goal. With the ability to oversee all communication on a project, as well as intervene when you see necessary, you can be sure your goals and visions are being met.
Continue reading Getting to Know Your Dashboard

take-videos-viralBy 2016, industry and marketing experts are predicting that online video traffic will consume about 55% of Internet usage. Think about that. More than half of Internet usage will come from watching videos! And they’re not pulling this prediction out of the proverbial rabbit’s hat. Everything that’s happening online is pointing to this direction. The simple truth: If you don’t have video content, before long you are going to feel left behind, not unlike business owners who decided years ago that having a website was just a fad before realizing too late they grossly underestimated online business power.
Continue reading What You Need To Have In Your Videos To Take Them Viral