Customer satisfaction is the key to improving your business reputation and acquiring quality leads. Take a moment to step into the customer’s shoes and think about how influential customer satisfaction and amazing user experience are. As a business owner, you do your best to provide the absolute best services to your customers. Sometimes the best of our effort is not enough to handle your customers’ queries or problems. Well, Zoho Desk is an amazing customer support service tool that will help you understand your customers’ issues better and help them with their requests.
Zoho Desk is trusted by over 50,000 companies around the world in building and improving their customer service. So, what makes Zoho Desk the best? Check out some benefits of the Zoho Desk for your business in 2022 and beyond.
1. Multi-channel Ticketing System
Tickets are a great way to streamline your customers’ queries and problems. The ticketing system allows you to track, prioritize, automate, and resolve your customers’ tickets. The best part about the Zoho Desk is that you can streamline multiple channels in a single dashboard. You can easily respond to multiple queries from multiple customers from multiple sources including email, live chat, telephone, social media, and webform.
2. Ticket Assignment
One of the key challenges businesses face in their company is to assign customers’ requests to their respective departments. Zoho Desk solves the complication of manually sending tasks to team members. With Zoho Desk, you can send the tickets to the right department automatically at a brisk pace. This helps you save time and energy so that you can focus solely on solving your customers’ issues.
3. Premium Analytics
We at Planned Growth have been using Zoho for almost ten years and we are proud to say that the analytics feature in Zoho Desk is our favorite. Real-time analytics allows you to monitor your team performance, measure ticket traffic, and customer happiness ratings. On top of that, you can track live traffic, online agents, offline agents, most threaded tickets, and more with Zoho Desk analytics.
4. Futuristic Artificial Intelligence
Artificial Intelligence (AI) is the future and to no one’s surprise, Zoho Desk has integrated Zia, a powerful support assistant. The AI in Zoho Desk can communicate with your customers, pull up relevant stories and information, and articles. The best part about Zia is you can train it to perform actions that you desire. Our favorite part about Zia is sentiment analytics. The AI can figure out the sentiment of your tickets which helps you understand your customers’ mood better and helps you craft swift answers.
5. Over the Top Integrations
You would want your solution to integrate with the best software in the world. Well, Zoho Desk does not disappoint you in this aspect. You can easily integrate with most of the Zoho solutions like Books, Creators, and SalesIq. Additionally, you can integrate with Slack, Jira, Salesforce, G Suite, Shopify, and much other inventory, invoicing, and marketing software easily. You can integrate hundreds of applications to tailor your business needs.
6. Remote Access
Zoho Desk offers remote access which most customer support solutions do not offer. Zoho Desk agents can acquire remote access and control of customers’ devices, allowing them to jump into the issue swiftly and efficiently, identify the issue, and fix it. This feature not only saves time for both sides, but your clients enjoy the professional service that allows them to get back to work fast without worrying about doing the wrong task or doing anything poorly.
Zoho Desk allows you to personalize the look and feel of your IT help desk solution. You may customize anything from the designs and branding to the custom fields. You may construct email and ticket templates that agents can utilize to save time by filling out predetermined responses rather than typing the same response several times. Domain mapping is another useful customization feature that allows you to make your Help Center an extension of your business by putting it on your domain.
Summing up, Zoho Desk is one of the best desk support and customer support solutions available in the market. From ticket assignment to remote access to customization, the benefits of Zoho Desk are out of this world. If you are planning to integrate Zoho Desk into your business, Planned Growth can help you. You can get in touch with us via our online form or call us at 800-625-4769.