Let’s face it – everyone is busy. Especially if you own a small business, you wear many different hats and your to-dos sometimes exceed the number of hours in your day. With that said, the last thing you want to do is stop everything you are doing and pick up the phone and call when you have a question or need something done. For this reason, Planned Growth has a timesaving, efficient solution on their client’s user interface– the chat feature.
With Planned Growth’s new, clean user interface, the chat widget is extremely easy to find. All it takes is a simple click on the chat box and you can enter your marketing question, comment or request and be immediately connected to a Planned Growth marketing representative who is online waiting to assist you.
No matter the urgency of the request, Planned Growth will get it done. Even if the first customer service representative doesn’t have the answer to the question, he or she will create a ticket using the information you provide to reach the technician who is best suited to solve your problem or answer your marketing question, who will respond as soon as possible.
So what kind of requests should you use the chat feature to communicate with Planned Growth? There is no question or request too big or too small. Want to see a change in wording on your headline or a photo added to a specific page? Have a question about how SMS marketing or QR codes can be added to your marketing strategy? Want more information on social media channels? Have a suggestion for a topic on the Planned Growth Marketing blog or the blog on your company page? Chat with us about it!
In the short time that the chat function has been available for clients we have received fantastic responses about the efficiency of the process. The chat feature on the updated user interface is just one way Planned Growth is improving our overall client experience, further proving that success is a planned event.